Dashboards provide visual representations of organizational data in a more meaningful and comprehensible manner. They empower management to swiftly analyze and dissect data to obtain desired answers. In real-time, dashboards serve as a centralized hub where all required data is aggregated, offering comprehensive visibility in a single location. Dashboards are designed to offer rapid insights into critical business processes. LYTTY features multiple dashboards, including Sales, Support, and Campaign dashboards, which provide clarity on various aspects of the business processes.
Analyzing the customer journey is one of the best strategies for comprehending the process from the customers' perspective. For instance, customers may follow a specific sales closing process when navigating through your E-commerce store. This process can yield valuable insights to enhance the effectiveness of sales closures. With a clear understanding of the customer journey, business leaders can identify gaps in services and communication. Analyzing the customer journey can also help predict behavior and formulate customer engagement policies tailored to individual customers, ultimately contributing to customer satisfaction.